Introduction
Travelgene ("us", "we", or "our") operates the Travelgene mobile application and Website (the "Service"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Information Collection and Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, phone number, postal address, email address, location data, date of birth, gender identity, sexual orientation, ethnicity, religious beliefs, political opinions, profile photos, social media account information, device identifiers, IP address, browser information, mobile carrier information, pages visited, ads interacted with, messages sent and received, and any other information relating to you that you provide to us ("Personal Information").
We collect information in the following ways:
Account Registration. When you register for an account, we collect your name, email address, phone number, gender, date of birth, location, sexual orientation, profile photos, and other registration data you provide. This information is used to create and manage your account.
Purchases. If you make purchases through the Service, we collect information about the transaction, such as your name, billing address, shipping address, payment information, email address, phone number, and other related transaction details. This information is used to process and fulfill your purchases.
User Content. If you post, upload, or share content through the Service into social media such as Instagram, Facebook, Youtube and Tiktok we collect that content, which includes text, photos, videos, location, or other information you provide. This content may be visible to other users.
Device Information. We collect information about the device you use to access the Service, including the hardware model, operating system and version, unique device identifiers, mobile network information, settings, characteristics and capabilities, and information about the device's interaction with our Service.
Location Information. If you enable location services, we collect your device's precise geolocation information. We use this information to provide location-based services and features.
Cookies and Tracking Technologies. We use cookies, web beacons, pixels, SDKs, and other tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Tracking technologies are used to collect and track information such as pages visited, browser information, IP addresses, and to improve and analyze our Service.
Analytics Information. We collect analytics information to help us measure traffic and usage trends for the Service. This includes information such as your IP address, browser type, operating system, referral URLs, device information, pages viewed, and similar usage statistics.
Log Information. We collect log information when you access our Service, including your browser type, access times, pages viewed, IP address, and other device and interaction information.
Information From Third Party Social Media Services. We may receive additional information about you from third party services such as social media platforms when you connect your account with us, share information, or interact with our content on those services.
Messages. We review the content of messages sent through the Service to analyze messaging trends and topics. We will anonymize message content prior to analysis.
Surveys and Campaigns. If you participate in surveys, focus groups, reviews, or marketing campaigns, we collect information provided in those interactions. Participation is optional.
Use of Personal Information
We may use your Personal Information for the following purposes:
- To provide and maintain our Service, including monitoring the usage of our Service.
- To manage your Account: to manage your registration as a user of the Service. The Personal Information you provide can give you access to different functionalities of the Service that are available to you as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.
- To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the Service or your Account.
- To provide customer support and respond to your requests, including for purchases and billing.
- To enable user-to-user communications: We may use your information in order to enable user-to-user communications with each user's consent.
- To enable user-to-brand (hotelier) communications: We may use your information in order to enable user-to-brand communications with each user's consent.
- To recommend profiles to you and you to the Brands. We use your Registration Information, profile information, location, activity information, social media information and other data to recommend appropriate Brand profiles and show your profile to others.
- To analyze and improve the Service: To better understand how users access and use the Service, both on an aggregated and individualized basis, in order to improve the Service and respond to user and brands desires and preferences, and for testing, research, marketing, data analysis and product development.
- To send you marketing and promotional communications: We may use your information to develop, display and track content and advertising tailored to your interests, location, and more. This includes sending email, push notifications, SMS messages, or other communications to offer and promote products, services, subscriptions, programs, contests, sweepstakes and events. You can opt-out of these at any time.
- To prevent fraud and abuse: Information may be used to detect and prevent fraud, abuse of our Services and systems, and imminent harm.
- To comply with legal obligations: To comply with applicable laws, enforce our legal rights, and respond to legal claims or lawful requests.
- For research and development: To improve the features, performance, and support of the Service. This includes using information to support and develop machine learning and artificial intelligence features.
- To protect our rights: To protect the rights, property, or safety of Travelgene, our users, or others.
- With your consent: We may use or share your information for any other purpose with your consent.
- Travelgene should be a safe space for people of all backgrounds. Discrimination against others has no place here.
Use of AI and Machine Learning
We use artificial intelligence (AI) and machine learning technologies to provide and improve our services. This includes using AI for visual and social matching of users with the right brands, as well as for analyzing messages in chats in an aggregated manner. We also use AI to provide personalized recommendations during travel. All information is processed in accordance with this Privacy Policy.
Retention of Personal Information
The Company will retain Your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Location Information
We collect precise geolocation data from your device with your consent to provide location-based services. Geolocation data may be collected in the background when you use the app. We may share your geolocation data with service providers for purposes such as fraud prevention. We do not retain geolocation data for longer than needed to provide location-based services. You may revoke consent or opt-out of collection of your geolocation data at any time by adjusting your device settings.
Calendar Information
We collect Calendar data from your device with your consent to collect meta data about your stays. We do not retain Calendar data for longer than needed to provide services. You may revoke consent or opt-out of collection of your Calendar data at any time by adjusting your device settings.
Photos/Images Information
We collect only meta data from your Photos and or Images from your device with your consent to collect details about your location. We do not retain meta data of your Photos/Images data for longer than needed to provide services. You may revoke consent or opt-out of collection of your Photos/Images data at any time by adjusting your device settings.
Transfer of Personal Information
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Personal Information
We may share your Personal Information in the following situations:
Service Providers: We may share your information with third party vendors and partners who assist us with providing the Service, such as hosting, maintenance, analytics, marketing, payment processing, and other functions.
Business Transactions: Your information may be disclosed and otherwise transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or transaction involving the business or assets of Travelgene.
Affiliates: We may share information between and among Travelgene and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership.
Other Users: Your public profile, posts, and other information you share may be viewed and shared by other users in order to provide the Service's features. We may share your information with other users in order to provide the Service's communication features.
Legal Requirements: We may disclose your information if required to do so by law in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) act in urgent circumstances to protect the personal safety of users of the Service or the public, or (iv) protect against legal liability.
Limitation of Liability
In no event shall Travelgene be liable for any damages whatsoever, including special, indirect, consequential, or incidental damages, or damages for lost profits, loss of revenue, loss of data or use, arising out of or related to the use of the Service or this Privacy Policy, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, whether or not Travelgene has been informed of the possibility of such damage.
- Pretending to be someone famous.
- Creating a fake profile using someone else’s images and information.
- Representing a company or brand you do not own or work for.
Your Rights
You have certain rights under EU data protection law in relation to your -
Personal Information:
- Right of access: You may request access to your Personal Information.
- Right to rectification: You may request rectification of inaccurate Personal Information.
- Right to erasure: You may request erasure of your Personal Information.
- Right to restriction of processing: You may request restriction of how your Personal Information is processed.
- Right to object: You may object to how your Personal Information is processed.
- Right to data portability: You may request a copy of your Personal Information.
- If you wish to exercise any of these rights, please contact our Data Protection Officer as described below.
Changes to this Privacy Policy
We may amend or update our Privacy Policy from time to time. We will post any changes to this page and encourage you to review our Privacy Policy to stay informed. If we make material changes, we will notify you through the Service or by other means.
Contact Us
If you have any questions about our Privacy Policy, please contact us:
By email: achuth@travelgeneapp.com or support@travelgeneapp.com
By visiting this page on our website: https://travelgene.app/about
By phone number: +44 7586069401
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